Returns & Refunds

1. 30-Day Returns Policy

We offer a 30-day window to return unwanted items.

To return an item:

• Download and print our Returns Form (PDF)

• Fill it in and include it with the item(s) you're sending back

• Send your parcel to:

Returns Address:
Garden Watering
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Important:

• Items must be unused, in original packaging, and include all accessories.

• Refunds are only issued after we receive and inspect the item back.

• Refunds will be sent to the original payment method

Need help? Call us on 01707 906136 or email returns@gardenwatering.co.uk

2. Refunds

We inspect all returns before issuing a refund. Items must be in as-new, resalable condition.

Refund conditions:

• Packaging must be intact and accessories included.

• No signs of use, wear, or damage.

• Refunds may be reduced or declined if these conditions aren’t met.

Missing or late refund?

1. Check your bank or card statement.

2. Contact your card provider or bank (processing can take a few days).

3. Still no refund? Contact us at refund@gardenwatering.co.uk.

3. Order Cancellations

Need to cancel your order? Please do so as early as possible by:

• Calling our sales line, or

• Emailing help@gardenwatering.co.uk

If your order has already been dispatched:

• We won’t be able to stop delivery

• You’ll need to follow our Returns Policy

• We can provide prepaid return postage—just get in touch to arrange this

Once we’ve processed your cancellation, we’ll issue a refund to your original payment method. This may take up to 5 working days to appear in your account.

4. Damaged or Faulty Items

If you receive a damaged or defective product:

1. Download and complete our Returns Form (PDF)

2. Include the form with your return

We’ll inspect the item and:

• Repair it, or

• Send a replacement or suitable alternative

Terms:

• Return shipping is covered for items purchased within the last 3 months

• Faults caused by misuse, accidental damage, or wear & tear are not covered

• Processing time for repairs/exchanges: up to 10 working days

Contact us to arrange return postage.

5. Delivery Issues (Missing / Wrong Items)

If your order is incomplete or you received the wrong item, please contact us within 14 days of receiving your delivery.

Help us resolve it quickly:

• Provide your order reference number

• Tell us the item name and quantity that is missing or incorrect

We’ll investigate with our warehouse and resolve the issue within 5 working days. If necessary, we’ll send a replacement or issue a refund.

Your Consumer Rights

These terms do not affect your statutory rights.

For more information on consumer protection, visit:

• GOV.UK – Online & Distance Selling

• Which? – Consumer Rights