Terms & Conditions

This website is owned and operated by Stratwell Ltd, trading as Garden Watering. We are committed to providing exceptional service and ensuring complete customer satisfaction. If you have any questions, feedback, or need assistance, please do not hesitate to contact us using the information provided below.

Contact Information:

Stratwell Ltd t/a Garden Watering
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Phone: 01707 906135
Email: info@gardenwatering.co.uk

VAT Number: GB
Company Registration Number: 16479145

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Placing an Order

Shopping with Garden Watering is simple and secure. Browse our online store, add your desired products to the shopping cart, and proceed to checkout. You will be asked to provide the necessary details to complete your order.

We accept payments via Visa, MasterCard, PayPal, and Amazon Pay. We do not charge for items until they are ready to be shipped. Items on backorder are also not charged until dispatch. If preferred, payments can be made directly via bank transfer to our business account.

Should you make an error while placing your order and cannot correct it via the website, please contact us directly and we will make the necessary adjustments.

Please note: Order confirmation indicates that your order has been received but does not constitute acceptance. A binding agreement will be established once you receive an official invoice from us. This clause exists to protect against pricing errors, discontinued products, or unforeseen availability issues. In the event of a price change, we will always contact you for confirmation before proceeding.

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Shipping & Handling

Orders paid via direct bank transfer will be dispatched within 3 working days. All other orders are typically shipped within 2 working days.

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Delivery Schedule

We aim to dispatch all orders promptly. UK orders are typically delivered within 3 business days, while international deliveries generally arrive within 7 days.

In the event of loss or damage during transit, please notify us within 2 working days so we can take appropriate action with the courier and resolve the issue swiftly. Please include your order number in all correspondence.

Proof of delivery provided by the courier will be deemed sufficient evidence of receipt.

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Back Orders

If an item is out of stock, we will place it on backorder and notify you via email. You will have the option to cancel your order should you prefer not to wait.

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Tax Charges

All prices shown for UK orders include 20% VAT.

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Payment Security

Your payment security is of utmost importance to us. When placing an order through our website, all credit card details are encrypted using 128-bit encryption. Your card information is only decrypted upon receipt by our secure systems and is never stored in plain text on our website.

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Satisfaction Guarantee

We stand by the quality of our products. All items come with a 30-day no-quibble satisfaction guarantee. If you are not entirely satisfied with your purchase, please contact us to arrange a return or exchange.

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Contact Us

If you need further assistance, you can reach us by:

• Phone: 01707 906135 (International: +44 1707 906135)

• Email: info@gardenwatering.co.uk

• Or via the contact form available on our website.

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Privacy Policy

We are committed to protecting your privacy. Data collected through this website is used solely to:

• Process and fulfil customer orders

• Administer and improve our website and services

• Issue unique customer identifiers (e.g. login credentials)

• Monitor account activity for service purposes

• Share information only with third parties involved in the fulfilment and delivery of your order

Your personal data is never shared or sold for marketing purposes without your consent.