Terms & Conditions - Garden Watering

In these terms and conditions the following words have the meanings set out below:

By accessing and using this website, you confirm that you are at least 18 years of age and that you agree to these terms. We reserve the right to amend these terms at any time. The current version is always published at this page and the effective date shown above.

You agree not to use this website for any unlawful purpose, to transmit any harmful, offensive or fraudulent content, or to attempt to gain unauthorised access to our systems or data.

We make every effort to ensure the website is available at all times, but we do not guarantee uninterrupted access and accept no liability for any downtime, errors or technical issues beyond our reasonable control.

Placing an order on our website constitutes an offer to purchase goods at the price and on the terms displayed. All orders are subject to availability and acceptance by us.

A contract between you and us is formed when we send you an order confirmation email. This email constitutes our acceptance of your order and creates a legally binding contract. A receipt or acknowledgement email sent prior to this does not constitute acceptance.

We reserve the right to refuse or cancel any order at any time before dispatch for example, if a product is out of stock, incorrectly priced, or if we suspect fraudulent activity. In such cases, any payment taken will be refunded in full within 5 working days.

All prices shown on the website are in pounds sterling (GBP) and include VAT at the applicable rate unless otherwise stated. Delivery charges are shown separately at checkout and are not included in the product price.

We take all reasonable steps to ensure prices are correct, but errors can occasionally occur. If we discover a pricing error on your order after it has been placed:

Payment is required in full at the time of ordering. We accept all major credit and debit cards, and any other payment methods displayed at checkout. All payments are processed securely and encrypted we do not store your full card details.

Promotional discounts, voucher codes and sale prices are valid for the period stated and may be withdrawn at any time without notice. Discounts cannot be applied retrospectively to orders already placed.

We deliver to addresses in the United Kingdom. Free standard delivery is available on orders over £10 to UK mainland addresses. Delivery charges for orders below this threshold, and for non-mainland UK destinations, are shown at checkout.

Estimated delivery timescales are shown at checkout and in your order confirmation. These are estimates only and not guaranteed delivery dates. We will not be liable for delays caused by third-party couriers, adverse weather, or other circumstances beyond our reasonable control.

Risk in the goods passes to you upon delivery. Title to the goods passes to you once we receive payment in full.

We offer a 30-day returns policy for unwanted items. Items must be unused, in their original packaging, and include all accessories and documentation. Full details of our returns and refunds process, including how to return an item and our returns address, are set out in our Returns & Refunds Policy.

Your right to a refund, repair or replacement for faulty goods is governed by the Consumer Rights Act 2015 and is not limited by our returns policy. If goods are faulty, not as described, or not fit for purpose, you have the right to a remedy regardless of when they were purchased (subject to the limitations set out in that Act).

Refunds are issued to the original payment method used at checkout and may take up to 5 working days to appear in your account after we process them.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the terms implied by the Consumer Rights Act 2015, or any other liability that cannot be excluded or limited by English law.

Subject to the above, our total liability to you in connection with any order shall not exceed the price paid by you for the goods in that order.

We will not be liable for any indirect or consequential losses arising from your use of our website or goods, including but not limited to loss of profits, loss of data, or business interruption except where such losses arise from our fraud or wilful misconduct.

All content on this website including text, images, graphics, logos, product descriptions, and design is owned by or licensed to us and is protected by UK and international copyright law.

You may view, download and print content from this website for your own personal, non-commercial use only. You must not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

Product names, brands and trademarks mentioned on this website (including Hozelock, Claber, Antelco and others) remain the property of their respective owners. Reference to these brands does not imply any affiliation beyond our status as a retailer.

We collect and process personal data in connection with your use of this website and your orders. This includes your name, contact details, delivery address, payment information and order history.

We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details of how we collect, use, store and protect your data are set out in our Privacy Policy.

We will not sell, rent or share your personal data with third parties for marketing purposes. We may share data with third parties only where necessary to fulfil your order (such as our courier and payment processor) or where required by law.

These terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the law of England and Wales.

We aim to resolve any disputes quickly and fairly. If you have a complaint, please contact us in the first instance using the details below. If we are unable to resolve a dispute directly, you may be entitled to use an alternative dispute resolution (ADR) scheme.

As an online retailer, we are required to inform you that the European Commission provides an Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr, though we are not obliged to use it.

Nothing in these terms affects your rights to bring proceedings in the courts of England and Wales, or (if you live in Scotland or Northern Ireland) the courts of those jurisdictions.

If you have any questions about these terms, wish to make a complaint, or need to contact us about an order, please use the details below. We aim to respond to all enquiries within 2 working days.