FAQ's as well as Help with Design and Install

Building an irrigation system is not as hard as you might think. However if you need any help then please contact us and we can run you through the process.

Yes absolutely we are available on Chat, at the bottom right hand of any page. Or you can email us at info@gardenwatering.co.uk or just give us a call on 01707 906135

Your payment security is of utmost importance to us. When placing an order through our website, all credit card details are encrypted using 128-bit encryption. Your card information is only decrypted upon receipt by our secure systems and is never stored in plain text on our website.

We offer a 30-day no-quibble returns policy for your peace of mind.

If you wish to return an item, simply log in to your account and create a return request. Once approved, package the item securely and send it back to us.

Upon receiving your return, our team will process your refund within 5 working days.

Please note:

• Items should be returned in their original condition and packaging.
• Refunds are issued to the original payment method used at checkout.
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

We stand by the quality of our products. All items come with a 30-day no-quibble satisfaction guarantee. If you are not entirely satisfied with your purchase, please contact us to arrange a return or exchange.

At Garden Watering, we take pride in providing a seamless and trustworthy shopping experience for every customer. A key part of our service is maintaining stock levels so you can order confidently knowing your desired products are ready for immediate shipment. Because our warehouse is regularly updated with new inventory, most items featured on our website are available to dispatch without delay. This allows us to process your order swiftly, ensuring you receive quality products when you need them most.

Processing and Dispatch Times
Our team works efficiently to ensure most standard orders are processed within 1–2 business days of purchase. Once your order has been picked and packed, we hand it over to one of our trusted courier partners. You will receive an automated confirmation email containing your unique tracking number as soon as your parcel has shipped. Tracking is available from the moment the courier collects your package, so you always know your shipment’s exact location on its journey to your home.

Delivery Timeframes
Generally, our customers enjoy quick delivery with parcels arriving within 2–5 business days after dispatch. Your exact delivery date may vary slightly depending on your specific location and the courier’s route. Metropolitan addresses often benefit from faster delivery while regional and remote addresses may take slightly longer. Please keep in mind that weekends and public holidays are not included in these delivery estimates.